LAST UPDATED: November 17, 2023

At dentedbrickdesigns.com and/or dbdhq.com, we strive to provide our Users with the best possible printing experience. If you are not 100% satisfied with your order for any reason, please contact our customer service department.

All policies are subject to change without prior notification. Defective product refunds and reprints shall not exceed the amount paid by the User or $1,000.00 (whichever is less). Determination of defect is at the sole discretion of Dented Brick Designs. In most cases, Users will be requested to submit digital photos documenting the product defect and/or ship the defective products back to customer service. Free expedited reprint on any orders lost in transit is limited to orders less than or equal to $250. Turnaround and shipping for reprint orders will vary depending upon available production capacity and production manager’s discretion.

Direct mail services including printing, mailing services, list services and design services are not subject to the foregoing return policies. Refunds or reprint on direct mail orders will be evaluated on a case-by-case basis and any refund/reprint shall be determined by Dented Brick Designs in its sole discretion.

UNDER ABSOLUTELY NO CIRCUMSTANCE WILL POSTAGE BE REFUNDED FOR ANY REASON ONCE IT HAS BEEN PHYSICALLY APPLIED TO AN ITEM ORDERED, REGARDLESS IF IT IS YET TO BE MAILED OR NOT.

Cancellation

An order may not be canceled once it is “In Production”. If the order is still in the preflight or proofing stage, it may be canceled subject to the following fees, when applicable:

Orders placed, paid for and then canceled before 5pm MST on the same day may be refunded in full or booked as store credit to be applied to future orders;

Orders below $100 will not be subject to cancellation fees;

Orders from $100 to $299.99 will be subject to a $25.00 cancellation fee;

Orders $300 and above will be subject to a cancellation fee of 10% of the full order amount

Promotional and Referral Codes

dbdhq.com and/or dentedbrickdesigns.com may offer certain promotional codes, referral codes or similar promotional coupons (“Promotional Codes”) that may be redeemed for discounts, or other features or benefits related to the Site, subject to any additional terms that Dented Brick Designs establishes. You agree that Promotional Codes: (a) must be used in a lawful manner; (b) must be used for the intended audience and purpose; (c) may not be duplicated, sold or transferred in any manner, or made available to the general public (whether posted to a public forum, coupon collecting service, or otherwise), unless expressly permitted by Dented Brick Designs; (d) may be disabled or have additional conditions applied to them by Dented Brick Designs at any time for any reason without liability to Dented Brick Designs; (e) may only be used pursuant to the specific terms that Dented Brick Designs establishes for such Promotional Code; (f) are not valid for cash or other credits or points offered via the Site; and (g) may expire prior to your use.